Please get in touch with our customer support team via live chat or email. In order to stop any further illegal use, you must then close your account and change the password for the personal email that is linked to it. Report suspected fraud to the police in your area, and we will work closely with them to conduct an investigation.

If additional verification is not required, the payment staff will process your withdrawal request within 4-5 hours. Your preferred payment method will determine how quickly you receive your money after it has been processed.

Depending on your country, payment method, and bank, this may happen immediately or take up to 5 working days.

Withdrawals from banks typically take three days.

Withdrawals from credit cards typically take 3-5 days.

Usually instantaneous are electronic wallets like EcoPayz and Skrill.

If the screen freezes after clicking the game, try clearing the cache, cookies, and history in your browser. The following section contains instructions on how to do this. Various other troubleshooting techniques include:

- Switch to Mozilla Firefox or Google Chrome as your web browser.

- Try using a different device to play; try your phone, tablet, or computer.

- Restart the apparatus. Please get in touch with customer support if you receive an error message.