Even though various bonuses may be subject to the same rules, they all have unique expiration dates. Standard monthly bonuses are valid for the entire month they were issued and expire on the last day of that month, whereas special promotional bonuses are only good for the period of time allowed by the bonus's terms and conditions. Players are encouraged to review the Bonus Terms & Conditions section or speak with our Customer Support Team for more details.

You must first meet the requirements outlined on our VIP Page in order to be eligible to join the Irish Luck VIP Club. Once your requirements are satisfied, you can email [email protected] and ask them to review your account for a VIP upgrade. Your personal account manager will notify you once your account has been approved for an upgrade. This notification will include information about your current status as well as the unique VIP class benefits and exclusive deals that go along with it.

You must first send us the required documentation before attempting to send a withdrawal request. To protect your money from fraud and to ensure that the withdrawal process goes smoothly, withdrawal documentation is necessary. Please see page 6 of our Terms & Conditions page for a complete list of the withdrawal documents that are required. You can send withdrawal requests using the Withdrawal tab of the Cashier section of your account after our Finance Department has approved all of your withdrawal documentation.

When you're online, Irish Luck servers are always working and automatically saving your game progress. If you get disconnected in the middle of a game, our Irish Luck platform will remember where you were and will reconnect you to that same location. We advise players to log back into the Irish Luck platform using the same device they used to make their previous connection in order to avoid any potential issues. Please be aware that if you don't log in to the platform using the same device, you might not be able to use your last active wager to continue playing. Please contact our customer support team for more details.